Frequently Asked Questions
Everything you need to know about your next gaming upgrade.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days depending on your location.
Do Pulsar products come with a warranty?
Yes, all Pulsar hardware products come with a 2-year limited warranty covering defects in materials and workmanship under normal use.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees for non-defective returns are the responsibility of the customer.
How do I update the firmware on my Pulsar mouse?
You can download the latest firmware updates and Pulsar Fusion software directly from our official Support page to ensure optimal performance and customization.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.